While many companies charge for their products based on a total number of users, Quik! sees things differently. We bill based on the number of licenses in your account, rather than users, which gives you more flexibility. A license model enables you to either share account credentials or create as many user accounts as you'd like, at no additional cost to you.
Here's how it works: licenses measure concurrency, which represents the number of users that can be logged into Quik! at the same time. Customer Admins on the Advanced plan may add as many users as they'd like on the User Management page in Settings (see here for more info), while Admins on the Essential plan may add up to 5 users. In either case, all users will then share the same collection of licenses. Licenses can be thought of as "keys" that users must share to open the "door" of your Quik! customer account. For example, if a customer has purchased 5 licenses, but created 8 users, then up to 5 of those users may be logged in to the Quik! App at the same time. If a 6th user attempts to log in with all 5 licenses currently in use, then the user that has been logged in the longest will be automatically logged out, so the new user can use their license and log in.
Again, Quik! App customers are billed based on the number of licenses associated with their account, not users. Every Advanced Quik! account is created with two licenses--one that the customer pays for via a monthly fee, and a bonus second license included at no extra charge. Thus, by default, every Advanced account may have at least 2 users logged in at the same time.
If you would like to add additional licenses to your account, please let us know at support@quikforms.com
Note: Enterprise Quik! App customers may or may not have concurrency enforced on their accounts. This depends on the structure of their enterprise agreement with Quik!.