Overview
If you're clicking to open a form in the Quik! App but nothing happens, there are two common reasons why this might occur:
-
Your account is inactive — indicated by a red dot 🔴 in the top-left menu.
-
Your CRM connection is experiencing issues, especially with platforms like Redtail.
- Check our Status Page to see if we're experiencing any issues. We invite you to subscribe to our status page so you can effortlessly keep track of new feature releases and bug fixes. It's also a great way to stay informed about any service issues we might encounter.
This guide will walk you through how to identify and resolve both of these issues.
This article is for all Quik! App users, including those on individual or Enterprise plans.
💡 Need to fix your subscription first? Check out How to Reactivate Your Quik! App Account.
Two Things to Check When Forms Won’t Launch
1. Account Status
✅ Check the Status of Your Account
-
Open the Quik! App.
-
Click the hamburger menu (☰) in the top-left corner.
-
Look for a red dot 🔴 next to the menu — this means your account is currently inactive.
🔁 Reactivate Your Account (For Individual Users)
If you're not part of an Enterprise account, follow these steps:
-
In the hamburger menu (☰), go to Settings > My Account > Manage Subscription.
-
Click Add a Credit or Debit Card.
-
Enter your Card Number, Expiration Date, and CVV.
-
Click Add, then click Reactivate.
✅ A green dot 🟢 will appear, confirming your account is now active. Your forms should now launch as expected.
🏢 Are You Part of an Enterprise Account?
-
Do not enter your billing information directly.
-
Contact support@quikforms.com for assistance with reactivating your Enterprise account.
2. CRM Connection Issues
If your account is active but you're still unable to launch forms, the issue might be related to your CRM integration.
🔍 Troubleshoot Your CRM Connection (ex, Redtail CRM)
Try the following steps:
-
Remove the client contact record on the Add People page.
-
Attempt to launch the form(s) again.
-
If the form launches without error after removing the contact, the issue likely stems from an issue with your CRM connection.
-
Try selecting a different contact from your CRM to see if the issue is specific to a particular contact record.
-
Sometimes, CRM's like Redtail may temporarily lose sync with the Quik! App. This typically resolves on its own within a few minutes.
-
After a short wait, retry the same form and contact.
-
If the issue persists:
-
Skip the Add People step
-
Manually enter the information into the form fields.
-
💡 While this workaround isn’t ideal, it should help you continue your workflow with minimal interruption.
FAQs
Q: Why is there a red dot in the menu?
A: The red dot 🔴 means your account is inactive, usually due to outdated or missing billing information.
Q: I reactivated, but forms still won’t open. What now?
A: Log out and back in. If that doesn’t work, double-check for CRM sync issues or contact support@quikforms.com.
Related Articles / Resources