Overview
If a user forgets their password or is locked out of the Quik! App, the quickest way to reset it is through the login screen using the "Can't Log In?" link. As an Admin, you can also send a password reset email directly to a user if they’re unable to complete the reset themselves.
This article is for Quik! App Users and Admins managing users under their organization.
Step 1: The User Can Try Resetting Their Own Password
Users can reset their password from the login screen:
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Go to quikformsapp.com.
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On the login screen, click Can’t Log In? Click here.
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Enter their Username, then click Send Login Link.
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The user will receive an email with a secure link to reset their password.
If the user still cannot access their account after trying the steps above, follow the instructions below.
Step 2: Admin-Initiated Password Reset
1. As an Admin, Log In and Access Admin Settings
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Go to quikformsapp.com and log in with your Admin credentials.
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From your Home screen, click the ☰ menu (three horizontal lines) in the top-left corner.
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Select Admin Settings, then choose Manage Users.
2. Locate the User
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Scroll through your user list to find the person who needs their password reset.
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Click the blue Edit button next to their name.
3. Send a Password Reset Email
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On the user’s profile, click Reset User’s Password.
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This sends an email to the user with a secure link to reset their password.
✅ Once completed, the user can log in using their new password.
📝 Helpful Tips
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Always confirm the user’s email is up to date before sending the reset.
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If they don’t see the reset email, have them check their spam folder.
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The reset link expires after a period — they can request it again if needed.
FAQs / Troubleshooting
Q: Should users always contact the Admin first?
A: No. Users should try the "Can’t Log In?" option first from the login screen — it's often the fastest solution.
Q: What if the Reset Password button isn’t available?
A: Ensure you're logged in as an Admin. If you're still having trouble, contact support@quikforms.com.